Privacy & Cookies

Our Privacy Promise:

  • We will not share your details with anyone else nor bombard you with unwanted communications.
  • We will keep the data you provide safe and abide by the law governing the safety and security of personal information.

Ooh! Chocolata is committed to ensuring that your personal information is used properly and is kept securely. When you submit personal information via this website you will be directed to this page to learn more. By entering your details in the fields requested and pressing 'Submit', you are consenting to the processing of your information by Ooh! Chocolata in accordance with this Privacy Policy.

Collection of your personal information

When you visit or order products on the website, you may be asked to provide information about yourself. You may also provide personal information to us when you contact us by email, telephone or letter. When you provide personal information to us or we collect personal information from other sources eg from Cookies, we will treat that information in accordance with this Privacy Policy.

Use and storage of your personal information

We will use personal information provided by you for the following purposes:

1.to process and respond to requests, enquiries and complaints received from you;

2.to provide products and services requested by you;

3.to communicate with you about services provided to you;

4.to prevent or detect fraud;

5.to recommend products and services that we believe will be of interest to you;

Sharing of your personal information

We will release your personal information when we are required to do so for legal or regulatory purposes or as part of legal proceedings. For no other purpose will your details be released to third parties.

The Use of Cookies

We want to make our website as useful and reliable as possible. In order to make our website a better experience and to provide some of the services we provide we use small files, called cookies, to store small amounts of information on your device (e.g. PC, tablet or smart phone). They cannot be used to identify you personally.

This information is used to improve services for you through, for example:

Recognising that you may have set preferences on a previous visit so we can display content appropriate to you;

Measuring how people are using the website so we can improve how we present our content to you.

If you do not wish these cookies to be tracked you can disable them in your browser, but this may negatively affect your experience on the site.

There are two types of cookie you may encounter when using our website:

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

First Party Cookies

NamePurpose
exp_last_activityAllows us to remember the last time you interacted with the site within the current visit
exp_trackerAllows us to remember the last 5 pages you viewed

Third Party Cookies

NamePurpose
Cookies with names prefixed by ‘__utm’Stores information used by Google Analytics to track user activity on the site.
guest_idStores information used by Twitter to identify you when tweeting about an article

Updates

We may update this Privacy Policy from time to time. Please ensure that you check the Privacy Policy regularly for updates