Terms and Conditions of Purchase

We want you to be delighted with your purchase and so please do read the below which gives you information about what you can expect. Should you have any more questions, our full contact details can be found below.

Order Confirmation
When you place an order we will confirm it using the email address you have supplied. Please ensure that the email address you supply is accurate. Should you fail to receive this confirmation email, please do contact Customer Services via email or telephone so we can confirm your order.

Delivery Charges

FREE DELIVERY on all our bundles, hampers and subscriptions, and all orders over £25.

We try to keep these as simple, offering free delivery where possible and a small postage charge for orders below £25. Some of our products – Bar Bundles and our Ooh! Club Subscription- include delivery in the price. These items may be dispatched separately or may be sent together with any other items that form part of your order. Items bought together with delivery included items will be treated separately as far as postage calculation is concerned.

Standard Delivery is 3 days (excluding Sundays and Bank Holidays).

  • Orders up to £10 = £2.95 P&P
  • Orders £10.01 = £4.95 P&P

The majority of our orders are sent via Royal Mail and we ask that you allow 3-5 days from placing the order to receiving your goods. There may be further delays during busy times such as Christmas but we will always endeavour to get your chocolate to you as quickly as possible.

Please ensure that all delivery details are accurate and complete. We cannot accept any responsibility for failure to deliver should this be the result of wrong or incomplete information. Any redelivery and associated costs will payable by the customer. We reserve the right to refuse redelivery should the second attempt also fail.

Extreme Weather
During periods of extreme heat or cold, we may delay dispatch until the weather is more chocolate-friendly. We want it to reach you in optimum condition.

VAT
All our prices (including delivery charges) are inclusive of VAT at 20%. Products within our Baking & Decorating range are Zero Rated.

Returns
We want you to be over the moon with any purchases you make in our online shop. If you’re disappointed with any item you’ve ordered, please just return it (in the original packaging) within 7 days of the date of receipt and we will refund your money or send you a replacement. We are only able to replace identical products, so if you wish to order additional items it will be treated as a new order. When you send your item back to us, we’ll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return. Please note that the costs for returning the item to us are non-refundable and must be returned to us undamaged in order to receive a refund.

If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us. When you return goods, please retain proof of posting from your shipper. We cannot be responsible for any items that fail to reach us. We always try to process returns as soon as they arrive, however during busy periods, please allow up to 21 days for your return or exchange to be processed. Please note that refunds for items bought as gifts can only be given to the original payer.

If you are contracting with us as a consumer, you have the right to cancel your contract at any time up to 7 working days after the day on which you receive the goods you ordered. You must take reasonable care of the goods whilst in your possession and they must be returned to us or collection arrangements made promptly at your cost. If we collect the item from you, you will be charged the cost of collection which will be notified to you at the time of cancellation. You must inform us of the cancellation of the contract. This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office

Ooh! Club
These deliveries are made once a month and continue for the term of the subscription. We regret we are not able to hold or suspend deliveries of the subscription.

Contact Information
If you require any further information, our contact details are:

Gartona Ltd t/a Ooh! Chocolata
Unit 42, Southfield Road Trading Estate
Nailsea
North Somerset
BS48 1JE

shop@loveooh.co.uk

01275 545694