Order Help
If you are having difficulty ordering online or if you are wishing to make a bulk order to one or multiple addresses, please call or email us and we will be able to take your order over the phone.
Customer service is open Monday – Friday 9am – 6pm and Saturday and Sunday 10am – 1pm
Please call 01275 545 694
or email shop@loveooh.co.uk
Online Purchasing Security
We understand you may be concerned about making card payments to purchase items online. We will do our utmost to keep your information secure by using the latest payment systems and technology. If you still are uncertain about paying via card on the internet, please call us on 01275 545694 and we will happily process your details manually over the telephone. Please view our Privacy Policy for more information.
Gift Cards
At the checkout you will have the opportunity to write a message for the recipient. This will be handwritten on a gift card and included with your order (for our Ooh! Club subscriptions, this will be in the first month’s box only). There will be no other means of identifying the sender, so please do include a card so the recipient knows who to thank!
Parcels Returned to Us
If a parcel is returned to us due to an incorrect address being provided; addressee ‘gone away’ or for any other reason beyond our control, the sender will be liable to pay a re-send charge. Should this occur, we will contact you to let you know that the item has not been delivered successfully and to arrange re-delivery to the correct address.
Returns & Refunds
What is your returns policy?
We want you to be over the moon with any purchases you make in our online shop. If you’re disappointed with any item you’ve ordered, please just return it (in the original packaging) within 7 days of the date of receipt and we will refund your money or send you a replacement. We are only able to replace identical products, so if you wish to order additional items it will be treated as a new order. When you send your item back to us, we’ll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return. Please note that the costs for returning the item to us are non-refundable and must be returned to us undamaged in order to receive a refund.
If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us. When you return goods, please retain proof of posting from your shipper. We cannot be responsible for any items that fail to reach us. We always try to process returns as soon as they arrive, however during busy periods, please allow up to 21 days for your return or exchange to be processed. Please note that refunds for items bought as gifts can only be given to the original payer.
When do I get my refund once I have returned an item purchased from your shop?
You can expect a refund in the same form of payment originally used for purchase within three weeks of receiving your return.
What are my rights under the distance selling regulations?
If you are contracting with us as a consumer, you have the right to cancel your contract at any time up to 7 working days after the day on which you receive the goods you ordered. You must take reasonable care of the goods whilst in your possession and they must be returned to us or collection arrangements made promptly at your cost. If we collect the item from you, you will be charged the cost of collection which will be notified to you at the time of cancellation. You must inform us of the cancellation of the contract. This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.