If you are having difficulty ordering online or if you are wishing to make a bulk order to one or multiple addresses, please call or email us and we will be able to take your order over the phone.
Customer service is open Monday - Friday 9am - 6pm and Saturday and Sunday 10am - 1pm
Please call 01275 545 694
or email firstname.lastname@example.org
Please try to place Christmas orders by Friday 18th. We will do our best to get later orders dispatched to arrive in time for the 25th but cannot guarantee any delivery times.
Between Christmas & New Year there will be a delay in dispatching your items. Normal service will be resumed bright and early on January 4th, 2016!
Standard Delivery is 3 days (excluding Sundays and Bank Holidays)
‘Ooh! Club’ Subscriptions and our ‘8 Bars for £10’ offer include delivery in the price. Both these items delivered in convenient ‘letterbox friendly’ packs.
Hamper and larger orders will be dispatched with Interlink Express for next day, signed for/safe place delivery. If you can give us details for the recipient, we can let them know to expect something exciting and an hour delivery slot will be given them on the day.
Our other deliveries are by Royal Mail. If no one is in to take delivery of your parcel, a card will be left detailing where it can be collected (usually the Post Office). It may be more convenient for you to receive parcels at your business address. However, all our subsciption and Bar Bundles come in letterbox friendly packaging.
We try to dispatch all orders received before 1pm (Monday – Friday) the same day however, during busier periods, there may be a delay of up to three days. During periods of extreme cold or heat we reserve the right to delay dispatch until the weather is more chocolate-friendly.
At the checkout you will have the opportunity to write a message for the recipient. This will be handwritten on a gift card and included with your order (for our Ooh! Club subscriptions, this will be in the first month’s box only). There will be no other means of identifying the sender, so please do include a card so the recipient knows who to thank!
Parcels Returned to Us
If a parcel is returned to us due to an incorrect address being provided; addressee ‘gone away’ or for any other reason beyond our control, the sender will be liable to pay a re-send charge. Should this occur, we will contact you to let you know that the item has not been delivered successfully and to arrange re-delivery to the correct address.
What is your returns policy?
We want you to be over the moon with any purchases you make in our online shop. If you’re disappointed with any item you’ve ordered, please just return it (in the original packaging) within 7 days of the date of receipt and we will refund your money or send you a replacement. We are only able to replace identical products, so if you wish to order additional items it will be treated as a new order. When you send your item back to us, we’ll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return. Please note that the costs for returning the item to us are non-refundable and must be returned to us undamaged in order to receive a refund.
If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us. When you return goods, please retain proof of posting from your shipper. We cannot be responsible for any items that fail to reach us. We always try to process returns as soon as they arrive, however during busy periods, please allow up to 21 days for your return or exchange to be processed. Please note that refunds for items bought as gifts can only be given to the original payer.
When do I get my refund once I have returned an item purchased from your shop?
You can expect a refund in the same form of payment originally used for purchase within three weeks of receiving your return.
What are my rights under the distance selling regulations?
If you are contracting with us as a consumer, you have the right to cancel your contract at any time up to 7 working days after the day on which you receive the goods you ordered. You must take reasonable care of the goods whilst in your possession and they must be returned to us or collection arrangements made promptly at your cost. If we collect the item from you, you will be charged the cost of collection which will be notified to you at the time of cancellation. You must inform us of the cancellation of the contract. This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office
Ooh! Club deliveries are made once a month and continue for the term of the subscription. Your first month’s box will arrive within a couple of days of the order being placed, and future deliveries will be around the same time each month. We regret we are not able to hold or suspend deliveries of the subscription.